Privacy Policy

Privacy Policy

1. Introduction

Scotty’s Shine Shop (“Scotty’s,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.shineshop.ca or use our services.

This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards. By using our Site or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly:

• Name, email address, and phone number (via contact forms or bookings)
• Vehicle information (make, model, year, condition)
• Billing and payment information (processed securely through third-party payment processors)
• Messages or inquiries submitted through our contact form or email

b) Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on our Site
• Referring website or search terms used to find us
• Device type and operating system

This technical information is collected through cookies and similar tracking technologies (see Section 6 below).

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and communicate about your appointment or order
• Schedule and manage service appointments
• Process payments and manage billing
• Send service reminders, confirmations, or follow-up communications
• Improve our website and service offerings
• Send promotional communications where you have provided consent (you may opt out at any time)
• Comply with applicable legal obligations
• 
  

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent, except where the law allows otherwise. Your consent may be expressed (e.g., filling out a form) or implied (e.g., providing your phone number to book an appointment).

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at info@shineshop.ca. Withdrawal of consent may affect our ability to provide certain services to you.

5. Sharing Your Information

We may share your personal information with:

• Service providers who assist us in operating our website or conducting our business (e.g., email platforms, payment processors, website hosting), under confidentiality agreements
• Product manufacturers or warranty providers, where necessary to process a warranty claim on your behalf
• Financing partners, where you apply for financing, subject to their privacy policies
• Government or regulatory authorities, where required by law
• 
  

All third parties we work with are required to handle your information in accordance with applicable privacy law.

6. Cookies & Tracking Technologies

Our Site uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data. We may use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant content through platforms such as Facebook and Instagram

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our Site. By continuing to use our Site, you consent to our use of cookies as described above.

7. Social Media & Third-Party Platforms

Scotty’s Shine Shop maintains active profiles on Facebook, Instagram, Twitter/X, YouTube, and TikTok. When you interact with us on these platforms, the platform’s own privacy policy governs how your data is handled. We encourage you to review the privacy settings and policies of any social media platform you use.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Customer records related to services performed are generally retained for a period of seven (7) years for business and legal purposes, after which they are securely deleted or anonymized.

9. Security

We take reasonable physical, electronic, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through secure, industry-standard payment processors and is not stored on our servers.

While we take these precautions, no method of data transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

10. Your Rights Under PIPEDA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your information (subject to legal exceptions)

File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to requests within 30 days.

11. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our Site or services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Scotty’s Shine Shop — Privacy Officer

290 Horton Street, London, ON N6B 1L4

Phone: 519.434.2922 | Toll Free: 1.877.257.5460

Email: info@shineshop.ca

Hours: Monday – Friday, 8am – 5pm

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada:



Office of the Privacy Commissioner of Canada

www.priv.gc.ca | 1-800-282-1376

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